PRIVACY POLICY

1. Scope and accountability

This Privacy Policy explains how HomeMart handles personal information in connection with an online store offering home appliances, cleaning equipment, kitchenware, storage and household essentials to customers in Canada. The legal business operator and its verified address must be inserted before publication. Questions about privacy may be sent to support@ca-homemart.com.

2. Personal information we may need

Depending on your use of the website, we may process your name, billing and shipping addresses, email address, telephone number, order history, purchased items, payment status or a transaction reference, service messages, optional photographs related to a claim, and device, IP address or technical logs necessary to maintain the website. We aim to request only information reasonably necessary to fulfil a clearly identified purpose.

3. How information is used

We use information, as relevant, to process and deliver orders, send transaction and shipping updates, detect and prevent fraud, provide customer support, handle returns and refunds, maintain site security, comply with accounting and tax obligations, and respond to lawful requests. We do not treat information supplied solely for checkout as blanket permission to send advertising messages.

4. Payment details

Payments should be processed through the payment service provider displayed during checkout. HomeMart should not receive or store full payment-card numbers when a properly configured hosted or tokenized payment process is used. The actual payment provider and checkout data flow must be verified by the site operator before this paragraph is published. Payment providers may process data under their own privacy notices.

5. Who may receive information

Information necessary for service may be shared with the selected payment processor, order-fulfilment or delivery providers, website hosting and security providers, customer support providers, professional advisers, or a lawful authority where legally required. We do not authorize the sale of customer contact lists. The final list of third-party tools and service providers used by this website should be reflected here and in any relevant consent notices.

6. Cookies, analytics and advertising tools

Essential cookies or similar technologies may be used for the shopping cart, checkout, site security, fraud prevention and user preferences. Optional analytics, pixels or marketing technologies must be identified and used only as permitted by applicable law and the website's actual consent settings. The site operator must verify whether Meta Pixel, Google Analytics, advertising conversion tags, heatmaps or other tools are installed before stating they are disabled. If optional cookies are used, publish a clear description of their purpose, consent options and ways to change settings.

7. Marketing communications

Marketing emails or text messages are sent only where permitted under Canada's Anti-Spam Legislation (CASL), including appropriate consent or a lawful exemption. Applicable commercial messages identify the sender and provide a working unsubscribe method. Order confirmations, shipping notices and customer service responses are handled separately from optional promotional messaging.

8. Retention

We keep personal information only as long as necessary for stated business, service and legal purposes. As an operational target inherited from the source materials, ordinary customer-service correspondence may be kept for up to one year after the inquiry is resolved, subject to litigation holds and applicable law. The site operator must verify the actual settings for email, backups and helpdesk records. Tax, accounting and transaction supporting records may need to be preserved for a longer statutory period; Canada Revenue Agency guidance generally requires business records for six years from the end of the tax year to which they relate. We delete, anonymize or securely dispose of records when retention is no longer necessary, subject to legal requirements.

9. Security and international processing

We apply reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. No website or transfer method can be guaranteed completely secure. Providers may process information in Canada or elsewhere; the operator must identify actual hosting, mail routing and payment locations and explain cross-border processing as required by applicable law. We do not claim that all information stays in Canada without verification.

10. Your choices and requests

You may contact support@ca-homemart.com to ask about your information, request access or correction, withdraw consent where applicable, or request deletion where lawful and feasible. Some information may need to be kept for tax, chargeback, fraud, warranty or other legal obligations. We will respond in accordance with applicable federal and provincial privacy requirements. You may also contact the appropriate privacy regulator if a concern remains unresolved.

11. Children

Our online store is intended for general household shopping and is not designed to knowingly solicit personal information directly from children without any consent required by applicable law. If you believe a child has supplied personal information improperly, contact us.

12. Changes to this policy

We may update this policy to reflect changes in our services, technology and legal obligations. The current version will display an updated date and material changes will be communicated when required by law.

13. Contact

Brand: HomeMart Customer service email: support@ca-homemart.com Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding applicable holidays.

For related information, see our Shipping Policy, Return and Refund Policy, Privacy Policy, Terms of Service and Contact Us pages, as applicable.