SHIPPING POLICY

1. Service area and shipping charges

We offer delivery to eligible residential and business addresses in Canada. We do not currently offer international shipping. Standard shipping is free for eligible orders where the product listing and checkout show a free-shipping offer. Availability, oversized-item restrictions, remote-region limitations and any shipping or handling charges are shown before you complete your purchase. We do not add an undisclosed mandatory shipping fee after you place an order.

2. Order processing, dispatch and delivery estimates

Our advertised service targets are: - Order processing: 0-1 day after an order is received and payment is confirmed. - Dispatch preparation / handover: 0-1 day after order processing is completed. - Estimated shipping transit: 1-15 days after dispatch.

Unless otherwise stated for a particular item, "day" in these estimates means a calendar day. These stages are separate. Delivery time is counted from shipment, not from the moment the order is placed. Public holidays, payment verification, stock availability, extreme weather, remote destinations or carrier disruptions may affect actual timing. We will inform you if an order is unlikely to meet the estimate or any agreed delivery deadline. A carrier or service-specific estimate shown at checkout or in your order confirmation takes precedence for that shipment, subject to your rights under applicable law.

3. Order confirmation and tracking

Once an order is accepted, we send an order confirmation to the email address provided at checkout. When the order is handed to the selected delivery service, we send a dispatch notice and available tracking information. Shipping partners depend on the package dimensions, destination and services actually contracted by HomeMart; a carrier is identified when dispatched rather than guaranteed in advance.

4. Delivery and large appliances

Small appliances and household essentials are typically delivered to the delivery address shown on the order. Basic parcel delivery does not automatically include installation, assembly, removal of packaging, appliance haul-away, delivery upstairs or special access arrangements. Where an item requires special handling, we will show available services and any fees before purchase. Please check product measurements, access conditions and electrical requirements before ordering.

5. Multiple shipments

Items in the same order may be dispatched in separate packages or on different days. We will provide shipment updates or tracking details where available. If standard shipping was offered free at checkout, a necessary split shipment will not create a new undisclosed standard-delivery charge.

6. Address accuracy and failed delivery

Please provide your complete street address, unit number when needed, city, province or territory, postal code and a reachable contact method. Contact us immediately if a delivery address is incorrect. Changes may be possible before dispatch; after dispatch they depend on carrier capability. Any unavoidable additional delivery expense due to an incorrect customer-provided address must be explained before it is charged, subject to applicable consumer law.

7. Late, lost or missing deliveries

If tracking is delayed or an order does not arrive by the stated estimate, contact support@ca-homemart.com. We will investigate with the carrier and discuss a replacement, a revised delivery date or a refund when appropriate. If the shipment is confirmed lost, we will arrange an appropriate remedy at no additional cost to you. Your statutory rights to cancel for non-delivery or late delivery are not limited by our internal estimates or carrier investigation procedures.

8. Damaged deliveries

If the package or goods arrive damaged, please report the issue as soon as reasonably possible and include your order number, description and photographs if available. Reporting within 24 hours is helpful but is not a mandatory forfeiture of rights. Do not use a damaged electrical appliance until it is safe to do so. See our Return and Refund Policy for replacements, repair or refund options.

9. Business contact

Brand: HomeMart Customer service email: support@ca-homemart.com Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding applicable holidays.

For related information, see our Shipping Policy, Return and Refund Policy, Privacy Policy, Terms of Service and Contact Us pages, as applicable.